qq99 Privacy Policy

1. Introduction and Purpose of This Policy

qq99 is a platform providing online casino services for players in Myanmar, and treats the privacy and security of personal information as a top priority. This Privacy Policy ("Policy") explains how personal information of users ("you" or "account holder") who use the qq99.fit website and its related services ("Services") is managed and handled.

By continuing to use the Services after reading this Policy, you are considered to have read and agreed to the terms within it. If you do not agree, please stop using the Services and contact us at [email protected].

2. Types of Information We Collect

2.1 Information You Provide

This includes information you provide directly in order to register an account and access the Services—

• Full name, date of birth, and identity document details
• Contact information (email address, phone number)
• The username and password you set when creating your account
• Payment information (KBZPay, Wave Money, AYA Pay, bank transfer details)
• Content you send when communicating directly with our support staff

2.2 Automatically Recorded Information

When you visit the website, our systems automatically record the following technical information—

• IP address and network connection details
• Browser type, language settings and operating system
• Pages visited, gaming history and time spent on the platform
• Data collected from cookies and similar tracking technologies
• Deposit and withdrawal records, and gaming transaction history

2.3 Information Received from Third Parties

Personal data may be combined and received from third-party services such as payment companies and identity verification services (KYC — Know Your Customer) for operational and security purposes. Information received in this way is also protected under the standards set out in this policy.

3. How We Use Your Information

The personal data we collect is used only for the following purposes—

We will not handle data for any purpose that is not stated in this policy or that serves no legitimate aim.

4. Cookies and Tracking Technologies

The qq99 website uses cookies to improve your browsing experience and to maintain security—

• Essential Cookies — Required for the service to function properly. Blocking these cookies will prevent the website from working.
• Functional Cookies — Used to remember your chosen language, login state and session preferences.
• Analytical Cookies — Used to understand website usage patterns and to improve the platform. You may decline these cookies, but please note that some features may be restricted as a result.

You can delete cookies from your browser settings. Please note, however, that doing so may reset your login state and personal settings.

5. Third Parties and Data Sharing

We never sell or rent your personal data for commercial purposes. We share data with third parties only to the extent necessary and in line with the following conditions—

• Payment Processors — Only the information needed to complete financial transactions is shared with payment service providers such as KBZPay, Wave Money and AYA Pay.
• KYC Verification Services — Only the information needed to verify the authenticity of an account holder's identity is shared.
• Legal Requirements — Disclosures are made only when there is a formal legal request or court order requiring them.
• Technology Service Providers — We work only with providers who have data privacy agreements in place, covering server operations, cloud security and software handling.

All third-party service providers must operate in accordance with the data protection standards we have set, and we verify that they have their own privacy policies in place.

6. Data Retention Period

We retain your personal data only for as long as is necessary to provide the service. Financial records may be kept for a legally required period. Personal data is securely deleted or anonymised 6 months after an account is closed; only aggregated data may be retained.

7. Data Security Measures

qq99 has put in place the following technical and organisational measures to protect your personal data—

• SSL (Secure Sockets Layer) encryption technology to keep data transfers secure
• Two-Factor Authentication available for account login and payments
• Data access restricted under a "Need-to-Know" policy
• Regular security audits and staff training
• If a data breach is detected, it will be investigated within 72 hours and all relevant parties will be notified

8. Your Rights

Under this policy, you have the following rights regarding your personal data—

To exercise any of these rights, contact us at [email protected]. We will do our best to respond within 30 days and will let you know in advance if a complex case requires more time.

9. Child Protection

qq99 services are for people aged 21+ only. If we become aware that personal data of a person under 21 has been submitted to us, we will delete it immediately and investigate the matter further. You can read more about our child protection policy on the Responsible Gaming page.

10. Policy Updates

We may update this policy from time to time as our services evolve. If there are significant changes, we will notify you more than once via an in-account notification or an announcement on the website. Continued use of our services after any update will be taken as acceptance of the new policy.

The "Last Updated" date is always shown at the top of the page, so you can check it whenever you want to review any policy changes.

11. Contact and Complaints

If you have any questions, requests, or complaints regarding this privacy policy, you can reach our Data Protection Officer (DPO) through the following channels—

• 24/7 Live Chat — Myanmar-language support with instant responses
• Email — [email protected]

Please note that if we are unable to resolve your concern to your satisfaction, you have the right to lodge a complaint with the data protection authority in your country.