Enjoy gaming with responsible play at qq99
Gaming should be a fun pastime, not a burden on your life. Read here about how to stay in control, set limits, and find help when you need it.
What is responsible gaming?
At qq99, we believe gaming should be for fun and entertainment. Responsible gaming means managing your money, time, and emotions with awareness — treating gambling as one form of entertainment, not the only priority in your life.
Gambling is not a way to recover losses or earn income. It is simply entertainment where luck can go either way, and you should always keep that in mind. If you feel gambling is becoming a problem, qq99's tools and support services are available to you at any time.
qq99 is a platform that puts players' wellbeing, financial safety, and ability to stay in control first. We support players in setting their own limits and making the best decisions for themselves.
Tools that protect players
Deposit Limit
Set the maximum amount you can deposit per day, week, or month yourself. If you feel you can no longer control your spending, this tool gives you effective protection.
Financial ControlTime Limit
Decide for yourself the maximum time you can spend in a single session or per day. Limiting your play time helps prevent loss of focus and impulsive decisions.
Time ControlTemporary Account Suspension
If you want a temporary break from gambling, you can set a Time-Out from one week up to six months. During this period you cannot access your account — only you can reopen it once the period is over.
Time-OutSelf-Exclusion
If gambling has become a serious problem, you can choose Self-Exclusion. Once activated, a set period is applied and your access to qq99 will be suspended.
Self-Exclusion24/7 Support Service
If you have any gambling-related concerns, you can reach us directly in Burmese via 24/7 Live Chat or email. Our staff are ready to listen and offer guidance.
HelpAlerts & Overview
You'll receive a reminder alert after playing for an extended period. You can review your gaming history to help you make informed decisions.
AlertCheck yourself for problem gambling signs
If you identify with one or more of the following signs, you should take a step back and reconsider your relationship with gambling.
- Gambling to try to win back money you've lost
- Borrowing money to fund your gambling
- Wanting to stop gambling but finding you can't
- Missing family or work commitments because of gambling
- Hiding how much time you spend gambling or lying about it
- Feeling down, angry or upset when you don't have money to gamble
- No longer enjoying gambling the way you used to, yet constantly betting more
- Feeling financial pressure or anxiety because of gambling
Important Notice
If you're not sure whether gambling has become a problem, just do this one thing — take a break and contact our team via qq99 Live Chat. Taking a single step is all it takes to start making a change.
Contact Us
Step-by-step Self-Exclusion guide
If you want to take a break from gambling for a set period, you can set up Self-Exclusion by following these steps.
Log in via qq99 Login
Log in to your account and go to the "Responsible Gambling" or "Account Settings" section.
Select Self-Exclusion
Click Self-Exclusion and choose the period you want (e.g. one month, six months).
Confirm your request
Confirm that you want to proceed. The action takes effect immediately.
Contact us via Live Chat
If you can't find the option in your settings, reach out to our team directly through Live Chat for assistance.
21+ age requirement — strictly enforced
You must be 21 or older to play at qq99. This is a firm policy designed to protect the health and wellbeing of our players, and it is non-negotiable under any circumstances.
Anyone under 21 is not permitted to open an account, deposit, or play. Any such action will be treated as a violation of applicable laws and platform rules, and the account will be closed without a refund.
Parents and guardians — if you're concerned that your child or a young person may be able to access qq99, we strongly recommend using parental control software on computers and mobile devices.
How to maintain a healthy attitude toward gambling
- Set a budget before you start playing and stick to it
- Expect to lose — never chase your losses
- Never gamble with money you can't afford to lose
- Take regular breaks when you've been playing for a while and do something else
- Decide in advance when you'll stop playing
- Don't mix gambling with alcohol or other substances
- Avoid gambling when you're angry or feeling down
- Don't use gambling as a way to cope with problems
Understanding deposit & withdrawal limits
At qq99, the minimum deposit is 10,000 Ks and the minimum withdrawal is 10,000 Ks. Deposits and withdrawals can be made via KBZPay, Wave Money, AYA Pay, and bank transfer. Withdrawals are normally completed within 10 to 45 minutes.
If you'd like to set a deposit limit to help manage your gambling budget, contact our team via Live Chat. Once set, the limit cannot be changed immediately — it can only be adjusted after the current period ends. This is by design, to protect you as a player.
If you want to gamble responsibly,
qq99 is here to support you
Real enjoyment comes with having limits in place. Use qq99's tools and services to keep your gambling healthy.